Conway Equipment Rental Privacy Policy

Effective Date: June 19, 2025

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across our website, forms, booking systems, and other digital properties we own and operate.

1. Information We Collect

We only ask for personal information when we truly need it to provide a service to you. This may include:

  • Name, email address, phone number, and mailing address
  • Appointment details and customer preferences
  • Payment information (via secure, third-party processors)
  • Information you provide via contact forms, chat, or surveys

We collect this information through fair and lawful means, with your knowledge and consent. You’ll always know why we’re collecting your data and how it will be used.

2. How We Use Your Information

We use your personal data to:

  • Provide and maintain our services
  • Respond to inquiries and provide customer support
  • Send transactional and appointment-related messages
  • Notify you about promotions, updates, or offers (with consent)
  • Improve user experience through analytics and feedback

We only retain collected information as long as necessary to fulfill the purpose we collected it for.

3. Data Security

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes secure server environments, data encryption, and access control protocols.

4. Information Sharing

We do not sell, rent, or share your personally identifiable information with third parties for promotional or marketing purposes.

We will never share text messaging originator opt-in data or consent with third parties. This information is kept private and used exclusively for its intended purpose.

However, we may share data with trusted service providers who perform services on our behalf, such as:

  • CRM and scheduling software
  • Email marketing platforms
  • SMS service providers
  • Payment processors
  • Customer support providers

These subcontractors are only given the data necessary to perform their functions and are bound to strict confidentiality obligations.

5. Mobile Messaging Compliance (A2P 10DLC)

We comply with all A2P 10DLC regulations and carrier requirements.

  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
  • Text messaging opt-in data and consent will not be shared or sold to any third parties under any circumstances.
  • Users may opt out of SMS messages at any time by replying “STOP”.
  • Message frequency varies. Standard message and data rates may apply.

6. External Site Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies when visiting them.

7. Your Rights

You may refuse our request for your personal information, with the understanding that we may be unable to provide some of your desired services.

You may also request to:

  • Access or update your personal information
  • Delete your data from our records
  • Opt out of specific forms of communication (SMS, email, etc.)

8. Acceptance of This Policy

Your continued use of our website or services will be regarded as acceptance of our privacy practices. If you have any questions about how we handle user data and personal information, please contact us at:

📧 conwayequipmentrental@gmail.com

9. Updates

We may update this Privacy Policy from time to time. When we do, we will revise the updated date at the top of this page. We encourage you to check this page periodically for any changes.